Return Policy
Return and Refund Policy
Thank you for shopping with Cort.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it under the following conditions.
Returns
We accept returns from all European Union countries within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in the same condition as received.
- Items must include all original tags and be returned in their original packaging.
A copy of the receipt or proof of purchase and your order number must be included in the return package.
Return shipping costs are the responsibility of the customer.
We do not offer free returns unless the item is faulty or the wrong product was delivered.
How to Start a Return
To initiate a return, please contact us by email at info@cortpadel.com with the following information:
- Your order number
- Reason for return
- Optional: Photos (if the item is damaged or incorrect)
Once your return is approved, we will provide the return address and shipping instructions.
⚠️ Important:
Returns that are not requested and approved via email will not be accepted.
Exchanges
If you would like to exchange an item for a different size or design:
- Please follow the standard return process by emailing us first.
- Once your return is received and approved, we will ship the replacement item free of charge.
- You only need to cover the cost of sending the item back to us.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or you received the wrong product, contact us immediately at info@cortpadel.com.
We will cover all return shipping costs in these cases.
Non-Returnable Items
We do not accept returns for:
- Sale items or gift cards
- Personalized or custom-made products
- Items that show signs of use or wear
Refunds
Once we receive and inspect your return:
- We will notify you whether your return is approved or rejected.
- If approved, a refund will be issued to your original payment method within 10 business days.
Please note:
Your bank or credit card provider may take additional time to process the refund.
If you haven’t received your refund within 15 business days of approval, contact us at info@cortpadel.com.
European Union Customers
In line with EU regulations, customers have the right to cancel and return orders within 14 days of receiving them, for any reason.
However, returned products must still meet our return conditions: unused, in original packaging, with all tags.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us at:
📧 info@cortpadel.com